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Who is this guide for?

This document is for every user accessing A2 for the first time. It walks you step by step from your first login through basic setup.

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Signing in

When you sign up for the A2 Cloud service, your access information is sent to the email address you registered.
  1. Find the A2 admin console address in the email
  2. Sign in with the initial account information
  3. Change your password from the profile icon (top right) > My Account menu
The access address has the following format:
For security, be sure to change your password after your first login.

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Admin budget setup (Admin Only)

To test or run ad campaigns, budget must be allocated in the system. If you have an admin account, follow the steps below to set the initial budget.
  1. In the left sidebar, click Admin > Account Management > Edit Admin Account Budget
  2. Enter the amount you want in the Remaining Credit or Budget field (e.g., 10,000)
  3. Click the Save Budget button to apply the changes

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Exploring the dashboard

After you sign in, the dashboard is displayed. You can access the main menus from the left sidebar.

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First steps by role

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Create an ad placement

Retailers first need to create placements where ads will be shown.
  1. In the Placement menu, click Create New Placement
  2. Set the placement name, size, and allowed creative types
  3. Install the generated placement tag on your site
Example first placement settings:
  • Name: main_top_banner
  • Size: 1200×120
  • Creative type: Display
→ Detailed placement management guide

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Troubleshooting

Cause: Incorrect password or expired accountSolution:
  1. Check that you entered the password correctly
  2. Check that Caps Lock is not on
  3. Ask an admin to check your account status
Cause: Menus are restricted by account roleSolution:
  • Retailer accounts can access only placement-related menus
  • Advertiser accounts can access only campaign-related menus
  • If you need additional permissions, ask an admin
Cause: Insufficient admin permissions or invalid input formatSolution:
  1. Check that you are signed in with an admin account
  2. Enter numbers only for the amount (no currency symbols)
  3. Refresh the page and try again

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Need help?

If you have questions or run into problems, use the following channels.