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Who this guide is for

This guide is for operators and admins who review external ad creatives and block them according to retailer policy. You need permission to view creative logs and manage blocks.

Review external creative logs

1

Open the external creative log

Under Creative Monitoring, select Log.
2

Search or filter creatives

Search by creative ID or choose a registered network in the Ad Network filter. Select Reset to clear filters if needed. Use the pagination controls below the list to view more results.
3

Review the list and details

The list shows a thumbnail, creative ID, ad source, impressions, first seen, last seen, and status. Select a row to open details and review available information such as the external campaign ID, active period, creative size, and advertiser. IAB category appears in the list when category data is available.

Block a creative

Select Block on the creative’s row. Confirm that it is the right creative in the dialog, then confirm Block. Check that the status changes to Blocked. This blocks only that external creative, not all creatives or the whole ad source.

Unblock a creative

1

Open the block list

Under Creative Monitoring, select Block List.
2

Find and verify the creative

Search by creative ID and select the row to check that the details match the intended creative.
3

Unblock the creative

Select Unblock in the row, then select Unblock again in the confirmation dialog. Confirm that the item no longer appears in the block list.
Unblocking allows the external network to return the creative again. It does not guarantee that the network will return it or that it will be served. Check subsequent activity in the log.

Troubleshooting