Contents
- Using the service
- A2 service support
- License management
- Other
Using the service
I want to use A2. How do I get started?
After you sign up and fill out a short questionnaire, you can try A2-Cloud free for 2 weeks. (Start your free trial) If you want to use the service on-premises, contact a2support@aiderx.io.What is the difference between A2 and A2-Cloud?
A2 is an on-premises service, and A2-Cloud is a SaaS service. You can think of A2-Cloud as handing off the installation and operation of A2. See the documents below for a detailed comparison.What is A2’s pricing?
You can find detailed pricing here.A2 service support
When I log in to the admin console, I get a warning asking me to set a new password. What should I do?
The warning appears for security reasons because your password is still the initial password. Change your password from your account menu.My Campaign has been approved and its Allocation to a Placement has been approved, but the Campaign is not being served. What should I do?
Check the following Campaign conditions:- The Campaign period includes the current date
- The Campaign Budget is set to more than 0
Resources I created, such as Campaigns or Placements, do not appear in the list. Why?
All resources are visible only to the person who created them. If you are an Admin, link the account using the account linking feature, and then check again.License management
My license has reached its expiration date. What should I do?
Use the Extend License button in Settings to extend your license, then follow the steps that follow.I have reached my license limit. What should I do?
- If you reach your API call limit, all ad requests return 429. Contact us about upgrading your license.
- If you reach the limit on the number of Placements, Advertiser accounts, or Retailer accounts, you cannot create more. Delete existing resources or contact us about upgrading your license.
Other
What channels are available for questions and communication?
We run the following channels.- Email: a2support@aiderx.io
- Slack: a2cloudsupporthub.slack.com
Have more questions? If there is anything else you would like to know, please reach out to customer support.