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Who is this guide for?

This guide is for people who manage payments with an Admin account.
  • Those who want to check advertisers’ payment history
  • Those who need to process refund requests
  • Those who want to understand how payments relate to budgets

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Before you begin

The following requirements must be met:
  • Access to the A2 management console (Admin role)
  • Payment management permission (Payment read/write)

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Understanding the payment flow

When an advertiser tops up their budget, it is processed as follows.

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Payment status

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Viewing payment history

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View all payments

  1. Go to the Payments menu.
  2. The full payment history is displayed.

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View payment history for a specific advertiser

  1. In the Payments menu, click Filter.
  2. Select an advertiser.
  3. Only that advertiser’s payment history is displayed.

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Payment information

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Payment methods

Payment methods supported on the A2 platform.

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Processing refunds

When an advertiser requests a refund, an admin must process it.

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Check refund requests

  1. In the Payments menu, check for refund requests.
  2. Select an item whose status is Refunding.

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Refund procedure

  1. Review the details of the refund request.
  2. Check the advertiser’s remaining budget.
  3. Click Approve refund.
  4. The status changes to Refunded.
Check the following before processing a refund:
  • The advertiser’s remaining budget is at least the refund amount
  • Budget that has already been spent is not refunded
  • Credits are not eligible for refunds (amounts granted through promotions)

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How refunds affect budget

Refunds are deducted only from Budget. Credit is granted through promotions and similar programs, so it is not eligible for refunds.

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Payment access permissions

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Payment activity logs

All payment-related actions are recorded in the activity logs. → See Activity Logs for details.

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Troubleshooting

Once a payment is complete, you must go through the refund process rather than cancel it. Refunds are processed by an admin.
The system currently supports full refunds only. If you need a partial refund, contact us separately.
Payment history is retained for at least 5 years in accordance with legal requirements.
After the payment completes, a tax invoice is automatically sent to the registered email address. If you need it reissued, contact an admin.
If the remaining budget is less than the refund amount, the refund cannot be processed. Let the advertiser know about the situation.
Failed payments are not recorded in the payment history. Ask the advertiser to retry the payment.