Skip to main content

​
Who is this guide for?

This guide is for anyone setting up notifications with an Admin or User account.
  • You want to receive notifications by email, SMS, or Slack
  • You want to receive notifications only for specific events
  • You want to fix a problem where notifications are not arriving

​
Before you begin

The following requirements must be met:
  • Access to the A2 admin console
  • To change notification settings, sign in to your own account

​
Understanding the notification flow

When an important event occurs on the A2 platform, a notification is sent to the configured channels.

​
Notification event types

See which situations can trigger a notification.

​
Setting up notification channels

​
Supported notification channels

​
Enabling a channel

  1. Click Profile > My Account in the top-right corner.
  2. Go to Notification Settings.
  3. Turn the channels you want On.

​
Setting up SMS notifications

​
Registering a phone number

  1. Go to Profile > My Account > Notification Settings.
  2. Turn on the SMS channel.
  3. Enter your phone number.
Enter your phone number in international standard format, including the country code.

​
Setting up Slack notifications

​
Getting a webhook URL

  1. In your Slack workspace, click Add apps.
  2. Search for and add the Incoming Webhooks app.
  3. Select the channel that should receive notifications.
  4. Copy the generated Webhook URL.

​
Configuring it in A2

  1. Go to Profile > My Account > Notification Settings.
  2. Turn on the Slack channel.
  3. Paste the webhook URL you copied.
  4. Click Save.
Slack notifications are sent to the entire channel. We recommend creating a dedicated notification channel.

​
Viewing notifications

​
Viewing notifications in the dashboard

  1. Click the notification icon 🔔 in the top menu.
  2. A list of recent notifications appears.
  3. Click a notification to see its details.

​
Unread notifications

  • Unread notifications are shown as a red number on the notification icon.
  • Clicking a notification automatically marks it as read.

​
Real-time notifications

While you are on the dashboard, new notifications appear in real time.

​
Email notifications

​
Sending address

  • Emails are sent to the email address registered on your account.
  • Emails are sent in Korean or English, depending on your language setting.

​
Email template examples

​
Troubleshooting

Check the following:
  1. Notifications for the event are enabled
  2. The notification channel (email/SMS/Slack) is turned on
  3. Channel-specific settings (phone number, webhook URL) are correct
  4. For email, check your spam folder
Yes. If you select a specific channel when creating the Slack webhook URL, notifications are sent only to that channel.
Users currently cannot delete notifications themselves. Notifications are cleaned up automatically over time.
Make sure your phone number is entered correctly in international standard format (+821012345678).
  1. Make sure the entire URL was copied
  2. Make sure the app is enabled in Slack
  3. Try generating a new webhook URL
You can change the language to Korean or English in the General tab under Settings. Email notifications are also sent in the selected language.