> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aiderx.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Notification Management

> Learn how to manage system notification settings and notification channels.

## Who is this guide for?

This guide is for anyone setting up notifications with an **Admin** or **User** account.

* You want to receive notifications by email, SMS, or Slack
* You want to receive notifications only for specific events
* You want to fix a problem where notifications are not arriving

***

## Before you begin

<Note>
  The following requirements must be met:

  * Access to the A2 admin console
  * To change notification settings, sign in to **your own account**
</Note>

***

## Understanding the notification flow

When an important event occurs on the A2 platform, a notification is sent to the configured channels.

```mermaid theme={null}
flowchart LR
    A[Event occurs] --> B{Check notification settings}
    B -->|Enabled| C[Send notification]
    B -->|Disabled| D[Not sent]
    C --> E[Email]
    C --> F[SMS]
    C --> G[Slack]
```

***

## Notification event types

See which situations can trigger a notification.

| Event | English | Recipient | Description |
| - | - | - | - |
| **Allocation request** | Publish Request | Retailer | When an advertiser requests an allocation |
| **Allocation approved** | Publish Approval | Advertiser | When a retailer approves an allocation |
| **Allocation rejected** | Publish Rejected | Advertiser | When a retailer rejects an allocation |
| **Allocation canceled** | Publish Canceled | Advertiser | When an allocation is canceled |
| **Campaign finished** | Campaign Finished | Advertiser | When a campaign ends |
| **Attribute deleted** | Attribute Deleted | Advertiser | When an attribute used for targeting is deleted |

***

## Setting up notification channels

### Supported notification channels

| Channel | English | Description | Additional setup |
| - | - | - | - |
| **Email** | Email | Notifications to your registered email | Enabled by default |
| **SMS** | SMS | Notifications by text message | Phone number required |
| **Slack** | Slack | Notifications to a Slack channel | Webhook URL required |

### Enabling a channel

1. Click **Profile** > **My Account** in the top-right corner.
2. Go to **Notification Settings**.
3. Turn the channels you want **On**.

***

## Setting up SMS notifications

### Registering a phone number

1. Go to **Profile** > **My Account** > **Notification Settings**.
2. Turn on the **SMS** channel.
3. Enter your phone number.

| Format | Example |
| - | - |
| **International standard** | +821012345678 |

<Note>
  Enter your phone number in international standard format, including the country code.
</Note>

***

## Setting up Slack notifications

### Getting a webhook URL

1. In your Slack workspace, click **Add apps**.
2. Search for and add the **Incoming Webhooks** app.
3. Select the channel that should receive notifications.
4. Copy the generated **Webhook URL**.

### Configuring it in A2

1. Go to **Profile** > **My Account** > **Notification Settings**.
2. Turn on the **Slack** channel.
3. Paste the webhook URL you copied.
4. Click **Save**.

<Tip>
  Slack notifications are sent to the entire channel. We recommend creating a **dedicated notification channel**.
</Tip>

***

## Viewing notifications

### Viewing notifications in the dashboard

1. Click the **notification icon** 🔔 in the top menu.
2. A list of recent notifications appears.
3. Click a notification to see its details.

### Unread notifications

* Unread notifications are shown as a **red number** on the notification icon.
* Clicking a notification automatically marks it as read.

### Real-time notifications

While you are on the dashboard, new notifications appear in **real time**.

***

## Email notifications

### Sending address

* Emails are sent to the email address registered on your account.
* Emails are sent in Korean or English, depending on your language setting.

### Email template examples

| Event | Example subject |
| - | - |
| Allocation approved | \[A2] Allocation approved - "Spring New Arrivals Campaign" |
| Allocation rejected | \[A2] Allocation rejected - "Summer Event Campaign" |
| Campaign finished | \[A2] Campaign finished - "Year-End Promotion" |

***

## Troubleshooting

<AccordionGroup>
  <Accordion title="I'm not receiving notifications">
    Check the following:

    1. Notifications for the event are **enabled**
    2. The notification channel (email/SMS/Slack) is turned **on**
    3. Channel-specific settings (phone number, webhook URL) are **correct**
    4. For email, check your **spam folder**
  </Accordion>

  <Accordion title="Can I send Slack notifications to a specific channel only?">
    Yes. If you **select a specific channel** when creating the Slack webhook URL, notifications are sent only to that channel.
  </Accordion>

  <Accordion title="Can I delete my notification history?">
    Users currently cannot delete notifications themselves. Notifications are cleaned up automatically over time.
  </Accordion>

  <Accordion title="I'm not receiving SMS notifications">
    Make sure your phone number is entered correctly in **international standard format** (+821012345678).
  </Accordion>

  <Accordion title="My Slack webhook URL isn't working">
    1. Make sure the entire URL was copied
    2. Make sure the app is enabled in Slack
    3. Try generating a new webhook URL
  </Accordion>

  <Accordion title="Can I change the language?">
    You can change the language to Korean or English in the **General** tab under **Settings**. Email notifications are also sent in the selected language.
  </Accordion>
</AccordionGroup>


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